Return & Refund Policy

Refund & Return Policy

At Mashha, we value your satisfaction and want you to love every piece you purchase from us. If, for any reason, you are not completely happy with your order, we’re here to help.

1. Returns

We accept returns within 7 days of delivery for unworn and unused items in their original packaging.
To be eligible for a return:

The item must be in its original condition — unworn, unwashed, and undamaged.

The packaging, tags, and authenticity cards (if any) must be intact.

Proof of purchase (order number or receipt) must be provided.

Note: Due to hygiene reasons, earrings, toe rings, and customized/personalized pieces cannot be returned or exchanged.

2. Refunds

Once your return is received and inspected, we will notify you via email or WhatsApp.
If approved, your refund will be processed within 5–7 business days and you will receive a mashha shopping credits equal to the order amount.

Shipping and COD (Cash on Delivery) charges are non-refundable.

3. Exchanges

If you wish to exchange an item for a different size or design, please initiate a return first. Once we receive the item, you can place a new order.

4. Damaged or Wrong Items

In the rare event that you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund at no additional cost.

5. Non-Returnable Items

Earrings, toe rings, and personalized jewelry

Gift cards and sale items

6. How to Initiate a Return

To start a return, email us at support@mashha.com with your order details.
Our team will guide you through the return process.

Note:
Refunds are subject to inspection and approval by our quality team. We reserve the right to decline returns that do not meet our policy conditions